Privacy policy


Privacy Policy

Last updated: 01.12.2025

This Privacy Policy explains how skandishop.com (“SkandiShop”, “we”, “us”, or “the Site”) collects, uses, discloses, and protects your Personal Information when you visit or make a purchase from our website.

By using our Site, you agree to the practices described below.

1. Collecting Personal Information

We collect information to provide and improve our services, process your orders, and ensure a secure and personalized shopping experience. “Personal Information” refers to any data that can identify an individual.

Below is an overview of what we collect and why.

A. Device Information

Examples collected:

  • Browser version

  • IP address

  • Time zone

  • Cookies and tracking data

  • Pages/products viewed

  • Search terms

  • Site interaction data

Purpose:

  • To load the Site correctly

  • To perform analytics and improve performance

  • To detect potential fraud or security risks

Source:
Automatically collected through cookies, log files, tags, pixels, and similar technologies.

B. Order Information

Examples collected:

  • Name

  • Billing & shipping addresses

  • Email and phone number

  • Payment information (including credit card data)

  • Order notes, preferences, and communication history

Purpose:

  • To process and fulfill orders

  • To manage payments

  • To arrange shipping

  • To provide order confirmations and invoices

  • To detect and prevent fraud

  • To send product or service updates (if opted in)

Source:
Provided directly by you during checkout or account creation.

Disclosure:
Shared with trusted processors and service providers (e.g., payment gateways, shipping partners).

C. Customer Support Information

Examples collected:

  • Messages, emails, attachments

  • Any information voluntarily provided during support interactions

Purpose:

  • To provide customer service and resolve issues

Source:
Provided directly by you.

2. Minors

The Site is not intended for individuals under 16.
We do not knowingly collect Personal Information from children.

If you believe your child has submitted information to us, contact us immediately, and we will delete it.

3. Sharing Personal Information

We share Personal Information with third-party service providers only as needed to run our business and fulfill our contract with you. This may include:

  • Payment processors

  • Shipping carriers

  • Fraud-prevention tools

  • Analytics and marketing platforms

We may also disclose information when required by law (e.g., subpoenas, lawful requests, regulatory obligations).

We do not sell Personal Information except where permitted under CCPA definitions, and only with proper customer rights and opt-out options provided.

4. Behavioural Advertising

We use Personal Information to offer relevant ads and marketing.

For example:

Opt-out of targeted ads:

You can also use the Digital Advertising Alliance’s tool:
http://optout.aboutads.info/

5. Using Personal Information

We use your information to:

  • Offer products and services

  • Process payments

  • Ship orders

  • Provide customer support

  • Personalize the Site

  • Improve the customer experience

  • Send updates or promotions (if you consented)

6. Lawful Basis (GDPR - EEA Residents)

If you are in the EEA, we process your data under the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate interests (without overriding your rights)

7. Data Retention

We retain your Personal Information as long as needed for business, legal, and accounting purposes, or until you request deletion (where permitted).

For deletion rights, see Your Rights below.

8. Automated Decision-Making

We do not engage in fully automated decision-making that materially affects customers.

Shopify (our processor) may use limited automated systems for fraud prevention, such as:

  • Temporary IP denylisting

  • Temporary credit card denylisting

These measures do not significantly impact your rights or access to services.

9. Selling Personal Information (CCPA)

Under the CCPA definition, certain data transfers may be considered a “sale.”
If you are a California resident, you have the right to opt out of such transfers.

We do not knowingly sell Personal Information of minors under 16.

10. Your Rights

A. GDPR – EEA Residents

You have the right to:

  • Access the Personal Information we hold

  • Request corrections or updates

  • Request deletion (“Right to be Forgotten”)

  • Request data portability

  • Object to processing

  • Withdraw consent

To exercise these rights, contact us using the information below.

Data may be processed in Ireland and transferred to trusted partners outside Europe (e.g., Canada, the United States).
We ensure appropriate safeguards for all international transfers.

B. CCPA – California Residents

You have the right to:

  • Know what Personal Information we collect

  • Request access to your data

  • Request deletion

  • Request correction

  • Opt out of data “sales”

  • Appoint an authorized agent to act on your behalf

To exercise your rights, contact us using the information below.

11. Cookies

Cookies help us:

  • Operate the Site

  • Remember your preferences

  • Improve performance

  • Analyze traffic

  • Deliver relevant ads

You may control cookies via your browser settings, but disabling them may affect the Site's functionality.

For more information, visit: www.allaboutcookies.org

We also use performance and analytics cookies, including those set by Shopify and Google Analytics.

12. Do Not Track

Because the industry lacks a unified standard, we do not change our data practices when receiving Do Not Track signals.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect business practices, legal requirements, or operational changes.

The “Last updated” date will be revised accordingly.

14. Contact Us

For questions, complaints, or data requests, contact:

Email: hello@skandishop.com
If you are unsatisfied with our response, you may contact your local data protection authority.